Phase 1

All the clients having complaint regarding any service or otherwise shall inform our customer service desk by writing mail to our E-mail ID –compliance@finmarkresearch.com To ensure timely recording and recognition of the grievance, the respective executive shall revert within 7 working days w.r.t redressal of such complaint.

Phase 2

In case the client will not satisfied with the response, the complaint can be escalated to fmrresearch2024@gmail.com they will ensure best possible redressal within a time frame of 7 working days.

Phase 3

If the client still wants to escalate the complaint, he/she can approach through Email- sawransatanand@gmail.com .He being the highest authority at our organization can redress the complaint in the best possible manner. He shall revert the client within 15 working days.

Phase 4

• In case the client is not satisfied with our response they can lodge grievance with SEBI at http://scores.gov.in or may also write to the office of SEBI.
• After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal https://smartodr.in/login.
• For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: "Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html
• Details of Compliance Officer:
  Name: Satanand Sawran
  Contact No.: +91 70673 97413
  Email: sawransatanand@gmail.com