Grievance Redressal Mechanism
If you are facing any problem regarding services, please drop a mail to our Supporting Officer
Phase 1
All the clients having complaint regarding any service or otherwise shall inform our customer service desk by writing mail to our E-mail ID –compliance@finmarkresearch.com To ensure timely recording and recognition of the grievance, the respective executive shall revert within 7 working days w.r.t redressal of such complaint.
Phase 2
In case the client will not satisfied with the response, the complaint can be escalated to fmrresearch2024@gmail.com they will ensure best possible redressal within a time frame of 7 working days.
Phase 3
If the client still wants to escalate the complaint, he/she can approach through Email- sawransatanand@gmail.com .He being the highest authority at our organization can redress the complaint in the best possible manner. He shall revert the client within 15 working days.
Phase 4
- In case the client is not satisfied with our response they can lodge grievance with SEBI at http://scores.gov.in or may also write to the office of SEBI.
- After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal https://smartodr.in/login.
- For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: "Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html
- Details of Compliance Officer:
Name: Satanand Sawran
Contact No.: +91 70673 97413
Email: sawransatanand@gmail.com
If you have a grievance, you can reach out to our Support Team for assistance.
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
| Customer Care | Sandeep Gupta | 402- Silver Mall, RNT Marg, Indore, Madhya Pradesh, 452001 | +91 8120002479 | compliance@finmarkresearch.com | Mon-Sat 09AM – 05 PM |
| Head of Customer Care | Sandeep Gupta | 402- Silver Mall, RNT Marg, Indore, Madhya Pradesh, 452001 | +91 8120002479 | fmrresearch2024@gmail.com | Mon-Sat 09AM – 05 PM |
| Compliance Officer | Satanand Sawran | 402- Silver Mall, RNT Marg, Indore, Madhya Pradesh, 452001 | +91 70673 97413 | sawransatanand@gmail.com | Mon-Sat 09AM – 05 PM |
| CEO | – | – | – | – | – |
| Principal Officer | Satanand Sawran | 402- Silver Mall, RNT Marg, Indore, Madhya Pradesh, 452001 | +91 70673 97413 | sawransatanand@gmail.com | Mon-Sat 09AM – 05 PM |
The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI.For more details go to: - https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in.
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in.